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Asus Battery

July 31st, 2005

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Asus battery / charging issue?

I have a fairly new asus laptop. I have a after market power supply. Last night while charging- it zapped me and shut my laptop down. When i plug my power supply in, it makes a cracking sound. I dont know if it my battery or power supply since it can still run on battery and if i remove the battery it will still run on power supply. Last night i was able to put the charger on, but i had an orange light flashing where it is either red or green, depending on charged or charging. Hope this isnt too confusing haha. Thanks!!

"it zapped me"
"it makes a cracking sound"

These two statements are indications that you need to take the laptop AND that power supply into a repair shop pronto. Now, you say it is a fairly new Asus. That's pretty vague. Fairly new, as in... it is still on warranty? Or Fairly New, as in... it just went off warranty? Because "fairly new" means nothing at all. Whether or not it is still on warranty is what is important. I mean, if you bought it BRAND NEW, and it came with a 1 year warranty, and you have had it for 9 months, then you should be calling Asus tech support and arranging to have the unit shipped to their nearest repair depot. If you bought the laptop REFURBISHED and it came with a 90 day warranty and you have had the laptop for 9 months... then you are going to be using a local repair shop and paying for this.

It sounds like the issue is a damaged power adapter port... meaning the DC jack that you plug the power adapter into is loose. This would explain the Crackling sound. Now... your issue could ALSO be a damaged power supply... as this could explain how it shocked you (damage to the cord) and the crackling sound. Unfortunately... Asus isn't responsible for taking care of your After Market power supply... and they can even claim that by using that after market power supply you voided your warranty... because you did not get an exact replacement power supply from Asus. If you used the wrong tip with some Universal power supply, you could have damaged your laptop by supplying it with the wrong voltage/amperage combination.

The short answer. Get the laptop to a repair shop. Tell them whether it is on warranty or not. Have them check your after market power supply.

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