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Receipt Printer

February 4th, 2006

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Installing a receipt printer - help?

Using a Packard Bell laptop, we are trying to install an NCR receipt printer, model number 7197.

The printer looks like it has been installed, but when we test it with our tilling system, we receive an error stating 'The ActiveX printer control has not been installed, please contact your IT Department'.

The IT Department states that it's not the printer, or the system, but the laptop, as they have encountered this before. Is there any way around this issue that we have not yet discovered?

Thanks for your time.
We're operating on Windows XP.

The IT Department have encountered this before, and by switching the computers have been able to correct the problem. Thus far, there seems to be no way of making this laptop compatible.

We have all the drivers installed for the printer to be operational, but none to make it connect with our actual tilling system, which is Web Browser based.

You are not specifying where you are printer from. What is the OS. pc or mac ??

If you are working on VISTA, this is the driver you need to install

http://www.bioticaindia.com/7197.html

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